Call Center Training: Turn Your CSR Into
A Call Center Superstar!

You’ve made an infomercial or commercial spot that has achieved your first goal:  getting the phone to ring.  Are the agents at your call center able to handle the calls and make the sale?

The Direct Response Academy is pleased to offer Total Call Center Training to improve telemarketing agent performance.  Available for both Hispanic and English-speaking call center agents, we help our clients grow their results by:

• training agents on-site using our unique consultative sales process
• increasing the sales conversion rate and average sale
• writing scripts that increase sales
• building effective reporting tools to monitor results across agencies

The Academy’s telemarketing training is tailored to each client's specific needs.  We work closely with our clients and train the agents on-site.
 
Do your agents need training?
If agents are only familiar with the product and its benefits and not good selling techniques, they may run into trouble when it comes to closing sales. Here are some signs to look for:

• The call abandonment rate is high.
• Calls are lost frequently
• The call-to-sales conversion rate is low.
• The average sales ticket is low

continued below...
_________________________________________________________
Have questions? We want to hear from you. If you have comments about our website, or would like some answers to specific questions regarding your existing DR campaign, then please provide your comments and questions below and we will respond immediately. (Your email address is for correspondence purposes only. It will not be shared with any third parties, OR be considered a request to opt-in for our own mailings.)